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Housing Ombudsman sees 8% increase in cases on last quarter, with almost half resulting in maladministration findings
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Housing Ombudsman sees rise in percentage of complaints relating to tenant behaviour
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Housing Ombudsman sees surge in enquiries and complaints
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Housing Ombudsman sets out best practice on dealing with complaints from leaseholders and shared owners
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Housing Ombudsman sets out communication tests amid concerns of inadvertent stigmatisation of residents
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Housing Ombudsman should be able to award £25k in compensation to tackle poor complaints handling, MPs say
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Housing Ombudsman special investigation finds residents of London borough left “feeling anything but secure in their homes”
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Housing Ombudsman special investigation uncovers ‘culture of apathy’ at London council
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Housing Ombudsman starts publishing its investigation reports on individual cases
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Housing Ombudsman targets improved fairness in shared ownership complaints
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Housing Ombudsman tells London borough to pay £18,800 in compensation after failings in three different cases
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Housing Ombudsman to investigate social landlord that owned property where two-year-old boy died following mould exposure
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Housing Ombudsman to launch wider investigation into largest social landlord in UK following finding of severe maladministration
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Housing Ombudsman unveils revised special investigations process aimed at facilitating early resolutions
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Housing Ombudsman upholds two-thirds of investigations into complaint handling in 2021-22, describes approach of social landlords as “inadequate”
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Housing Ombudsman urges landlords to be prepared for statutory Complaint Handling Code
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Housing Ombudsman urges social landlords to address individual circumstances of residents when dealing with cladding complaints
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Housing Ombudsman urges social landlords to adopt "zero tolerance approach" on damp and mould
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Housing Ombudsman urges social landlords to learn from outcomes of independent reviews pre-dating poor gradings from regulator
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Housing Ombudsman uses powers for first time to hold in-person inspection of evidence on complaints handling at London borough
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