City council agrees to quashing of outline planning permission for 3,500-home regeneration scheme
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and delivery. Targets have been set and missed; waiting lists have grown longer,
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Housing Ombudsman issues guidance for board members and councillors on their role in complaints handling
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Housing Ombudsman issues guidance for landlords on responding to complaints
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Housing Ombudsman issues learning report on severe maladministration and anti-social behaviour, its second highest source of complaints
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Housing Ombudsman issues recommendations to landlords on best practice for improving knowledge and information management
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Housing Ombudsman issues report on 100 cases of severe maladministration involving damp and mould
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Housing Ombudsman issues report on cases of severe maladministration in 2019/20
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Housing Ombudsman issues report setting out key learning and guidance on service charges
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Housing Ombudsman issues special report after slew of complaints handling failures at London borough
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Housing Ombudsman issues special report into largest housing association in UK
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Housing Ombudsman issues three-year plan in bid to meet soaring demand
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Housing Ombudsman issues two severe maladministration findings over significant failings in eight-year roof leak case
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Housing Ombudsman launches consultation on proposed ‘Good Practice’ approach
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Housing Ombudsman launches damp and mould investigation following “repeated failures” at London borough
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Housing Ombudsman launches investigation into anti-social behaviour and noise complaints
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Housing Ombudsman launches project on widening access to complaints with call for volunteers for expert group
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Housing Ombudsman launches special investigation into London borough over high maladministration rate
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Housing Ombudsman launches special investigations into three London landlords after rising maladministration rates
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Housing Ombudsman launches wider investigation into London borough after “ongoing failures”
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Housing Ombudsman makes four severe maladministration findings against major social landlord for "horrible" and "intolerable" conditions
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Housing Ombudsman makes performance data for social landlords public with new database
Page 264 of 503
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