Supreme Court allows Shelter to intervene in case on ending of main housing duty
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Housing Ombudsman criticises "callous and uncaring" systems that undermine landlord handling of disabilities and mental health
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Housing Ombudsman criticises council over four cases of severe maladministration, covering “wide range of responsibilities”
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Housing Ombudsman criticises landlord over repairs failings after rodent problem
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Housing Ombudsman criticises social landlord after child’s bedroom window "boarded up for four years"
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Housing Ombudsman expects to deliver “four-fold rise” in investigations
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Housing Ombudsman finds severe maladministration at arm’s length management organisation of London borough
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Housing Ombudsman finds severe maladministration at council over ‘life impacting’ failings for two households
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Housing Ombudsman finds severe maladministration at council over significant and avoidable delays in dealing with repairs
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Housing Ombudsman finds severe maladministration at exempt accommodation provider over significant failings leading to unreasonable eviction of resident
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Housing Ombudsman finds severe maladministration for excessive delays in Newham case
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Housing Ombudsman focuses on noise complaints cases amid concerns landlords conflate household noise and anti-social behaviour
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Housing Ombudsman forecasts increase in enquiries and complaints during 2021/22 as a result of pandemic
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Housing Ombudsman hails major social landlord for response to independent review
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Housing Ombudsman highlights “unacceptable” delay in landlord response to bedbug infestation
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Housing Ombudsman inspection report urges London borough to tackle cause of complaints
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Housing Ombudsman issues 22 complaint handling failure orders in Q1 of 2022-23
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Housing Ombudsman issues first finding of severe failings around information management
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Housing Ombudsman issues guidance for board members and councillors on their role in complaints handling
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Housing Ombudsman issues guidance for landlords on responding to complaints
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Housing Ombudsman issues learning report on severe maladministration and anti-social behaviour, its second highest source of complaints
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