London borough to appoint provider to £1.67m debt recovery advice contract

The service, to be provided to the credit control and leaseholder departments within the council, will deliver advice on the following debt types:

• sundry debtors,
• adult social care,
• housing benefit overpayments,
• leaseholders services,
• former tenants’ arrears,
• current tenants’ arrears,
• commercial and residential rent,
• management and recovery of costs from deceased estates,
• housing investigations.

The provider will also be required to provide specialist legal advice in complex cases and provide training and training materials to staff within the council.

The expiry date of the current contract is 8 July 2019. To ensure there is continuity of service, a two-step approach has been agreed by the council depending on whether the incumbent provider or a new provider is appointed.